FAQ

Frequently Asked Questions (FAQ):

What is MyGroceryExpress online grocery delivery service?
MyGroceryExpress offers the convenience of grocery shopping via your mobile phone or computer. We deliver your orders the following day at very low delivery rates. We offer online grocery from a brand that you know and trust.

What cities do you currently serve?
We currently serve the cities of Paranaque, Taguig, Makati, Quezon City, Manila, Pasig, Mandaluyong, and San Juan. More cities to be served soon.

What items do you deliver?
You can choose from thousands of regularly-bought grocery items – and we are expanding our product assortment regularly.

Is there a minimum order value that I need to fulfill?
There is no minimum order value.

How much do you charge for Delivery?
Orders more than Php 1,500.00 will be FREE of charge. Orders Php 1,500 and below will be charged a flat delivery fee of Php 75.00.

What are your hours of operation?
You can order in our website or mobile app at any time. However, delivery times are between 9am and 9pm only.

How can I create an online order?
You can visit our website at http://www.mygroceryexpress.com.

When can I expect my delivery?
Orders placed before 2pm of the current day will be delivered the following day.

Are MyGroceryExpress items priced differently online versus store price?
Online Price will be lowest compare to Store Price.

Can I pick-up my groceries in MyGroceryExpress versus having them delivered to my place?
No, unfortunately we are store online platform basis .

What if an item I ordered is unavailable?
A customer representative will contact you if you are open to a replacement. Otherwise, we will drop it from your order and you will not be charged.

What payment modes do you accept?
We accept cash on delivery.

Can I track the status of my Order?
Yes, simply go to the mobile app or website and view your transaction history.

When do I get my official receipt?
Your official receipt will be delivered to you together with your ordered items.

How do I return items?
We hope we won’t give you a reason to return items. But just in case, we encourage you to check your items the moment you receive them – and if anything is not satisfactory, you may return it to the delivery person.

Who can I contact if I have other queries?
You may email us at www.mygroceryexpress.com  or call the send a message thru fb account .